Skype for Business and Teams Add-On Services
In addition to the core PowerSuite set of services, Unify Square also offers an extended set of enhanced “Add-On Services” which are optional and work to improve the overall enterprise ROI. With the exception of our STA (Site Transformation Acceleratorᵀᴹ) offering, all of the following Add-On services require a pre-purchase of PowerSuite.
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PowerSuiteTM includes a set of predetermined installation/setup/configuration, and knowledge transfer services we call Success Services. These services (which include 6 different training modules, weekly on-boarding ‘hand-holding’ sessions and monthly/quarterly service reviews) are required with any PowerSuite purchase, but are charged separately. Coupling our world-class UC consulting experience and insights with our products minimizes turn-up time and maximizes ‘first time right.’
In addition to these ‘standard’ Success Services, we also have the ability to offer a set of Advanced Success Services. Unlike the standard Success Services, these advance services are bespoke and specifically scoped and customized per customer. Examples of Advance Success Services include: PowerSuite provisioning planning, set-up and piloting, broad MACD operations, or custom upgrade or remediation projects.
Site Transformation Acceleratorᵀᴹ
Site Transformation Accelerator (STA) handles site by site deployments of Enterprise Voice for Skype for Business and Teams, standing up either Cloud PBX or on-premise Skype for Business servers in enterprises across the globe. STA is designed to help IT rapidly transform multiple sites simultaneously, while supporting end users and technology systems with optimum performance.
STA can work independently from PowerSuite, but becomes truly most powerful when combined with the data collection and tracking capabilities of PowerSuite providing you with 24×7 expert support to help further automate and stabilize the UC deployment process. STA removes the pressure and complexity from IT, so you can shorten your deployment schedules and save costs.
The optional PowerSuite e-Bonding service electronically bonds your Information Technology System Management (ITSM) tool with the custom Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite cloud managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems. The e-Bonding service includes:
- Access to our Cloud ITSM tool and ongoing support to maintain a bi-directional ticketing exchange between your systems and Unify Square.
- Three specific ITIL-based workflow processes used in the delivery of the Service: Service Request, Incident Management and Change Management.
In addition to our core focus on the bounded Skype for Business server environment, Unify Square also offers an optional service for the complete provisioning, maintenance and management of the complete extended SfB ecosystem. This service pushes the Cloud Managed Service sphere of influence to include the following:
- SBC’s, SBA’s and gateways
- Video endpoint devices (e.g. Skype for Business Room System)
- Skype for Business Cloud Connector Edition
PowerSuite Infrastructure Services allows IT to benefit from the exact same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud Managed Services.
From the UC Library
Learn about our Cloud Managed Services for Skype for Business and Teams