Skype for Business User Adoption
No doubt about it – negative user perception negatively impacts Skype for Business and Teams user adoption. We have a Skype for Business and Teams user experience solution set that addresses the most common roadblocks to Skype for Business and Teams user satisfaction. Our Hypercare services provide proactive user engagement and coaching during the initial stages of the voice transformation and Executive Onboarding targets high stakes audiences with the appropriate level of engagement required for success. We offer a complete set of Training and Communications content to help deployments succeed out of the gate. When combined with our User Adoption Strategy, which helps build the programmatic structure for a successful outcome, our attention to user satisfaction helps detect issues and propose resolutions based on user satisfaction scores while monitoring key performance data.