PowerSuite delivers real UC value in six key solution categories:

Skype for Business and Teams User Experience

Technology changes are disruptive for end users and Skype for Business (SfB) & Teams is no exception. In fact, our ten years of SfB and Cloud Managed Services experience shows that more than two-thirds of companies rolling out UC cite user satisfaction concerns as the most important factor preventing strong adoption.

Disruption can lead to lack of confidence – or worse, non-usage – which can stop your UC transformation in its tracks. Our PowerSuiteTM User Experience solutions help IT decode the real user issues and meet them head on. Beyond our specific User Experience solutions, all Unify Square software is user adoption focused to make it easy for enterprise employees to get the most from Microsoft’s Unified Communication platform. UC Help Desk

PowerSuite User Experience Solutions

Help Desk

Whether you’ve implemented Microsoft Teams or Skype for Business, the most persistent help desk request involves an end user report of a “bad call.” Without PowerSuite, troubleshooting is a time-consuming, hunt-and-peck experience.

Our unified communications Help Desk solution analyzes user and system behavior, system behavior, in real-time (using the In-Call Update feature) during calls to deliver quick, end user-centric forensics (including information about Microsoft Teams usage) that lets tier 1 support professionals easily gain real-time access to many of the call scenarios experienced by the typical single end user. Our UC-Core™ technology uses advanced heuristics to provide diagnostic input and remediation guidance on what and where in the hybrid ecosystem may have caused the voice quality issues.

User Satisfaction

When users experience poor call quality, or glitchy conferencing, they don’t typically call the help desk – they simply find an alternative to way to talk. Unhappy users create UC transformation roadblocks, lower your expected ROI, and slow employee productivity.

Our User Satisfaction solution utilizes a Net Satisfaction scoring system to calibrate user sat, track satisfaction versus IT goals, and benchmark user sat versus other organizations. Additionally, we go beyond the built-in Rate-My-Call feature achieve an average survey response rate of over 50%. The simple IM-based surveys allow IT to make informed improvements that encourage usage and  investments.

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IM Surveys and Notifications

IT staff frequently juggle multiple projects and can let user communications fall through the cracks. End user notifications can be easily streamlined with our IM Surveys and User Notifications solution, which proactively notifies targeted groups of users.

Notifications or simple customized surveys can be created for the entire enterprise or individuals who match specific criteria. The use of timely, tailored updates decreases the number and frequency of issues escalated to IT, and enhances information flow to and from end users.

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User Learning Center

The typical enterprise Skype for Business & Teams transformation always under-invests in the end user experience. As robust and cutting-edge as technology may be, if it’s not embraced by end users, your UC ROI may underperform versus expectations.

Our User Learning Center solution combines an interactive web portal, an IT feedback loop for specific end user issues, and proactive IM-based user notifications regarding frequently recurring issues. Our UC-CoreTM technology employs both monitoring and machine learning for pattern detection to identify recurring end user issues, so that sentiment analysis extrapolated from crowd sourced data is automatically pushed into the solution to be shared across the population.

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From the UC Library

PowerSuite Overview

Learn more about our integrated Skype for Business operations solutions software suite.

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Unify Square Overview

Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.

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Accelerate to a healthy UC run-state

Take control of your UC environment and go from zero to actionable insights in hours, by quickly deploying PowerSuite. With 360-degree, single-pane visibility and monitoring of your operations, identifying ways to improve service quality and health has never been so easy. PowerSuite’s real-time information delivery of system and end user-focused metrics will help turn you into an IT hero.

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360 degree visibility

Provides a “single pane of glass” view of the SfB & Teams ecosystem and identifies opportunities to achieve a healthy run state at scale

Multiple roles

Aligns specific solutions with SfB & Teams IT roles and adds value across the full deployment lifecycle

Right time, right focus

Delivers an ideal cadence of real-time and historical data based on the proper balance of system and end user telemetry

Cloud services

Ensures SfB & Teams is monitored and managed regardless of server location

Maximize UC Performance

In 60 minutes or less, discover how PowerSuiteTM can open up a whole new world of Skype for Business & Teams optimization for your organization.

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