User Experience

Fully Functioning Collaboration Environment

Analyze the communications experience of the end user from the desktop backwards to the cloud, ensuring ‘final mile’ user satisfaction and ongoing system effectiveness

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Introducing PowerSuite

PowerSuite is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats.

PowerSuite Key User Experience Benefits

User Satisfaction Struggles

Technology changes are disruptive for end users, and the shift to new collaboration platforms is no exception. Surveys show that more than two thirds of companies rolling out new collaboration or communications platforms cite user satisfaction concerns as the most important factor preventing strong adoption.

Last Mile Quality of Experience

Disruption can lead to lack of confidence – or worse, non-usage – that can stop your collaboration transformation in its tracks. PowerSuite analyzes the communications experience of the end user from the users’ desktop backwards to the cloud, ensuring ‘final mile’ user satisfaction and ongoing system effectiveness.

HelpDesk

Without PowerSuite, troubleshooting is a time-consuming, guess and check experience. Our Help Desk solution analyzes user and system behavior, often in real-time, to deliver quick, end user-centric forensics for all platforms. These allow tier 1 and 2 support professionals to easily gain access to many of the typical scenarios experienced by end-users. Our technology uses advanced heuristics to provide diagnostic input and remediation guidance.

User Satisfaction

When users experience poor call quality, or glitchy conferencing, they don’t typically call the help desk – they simply find an alternative way to talk. Unhappy users create UC transformation roadblocks, lower your expected ROI, and slow employee productivity. PowerSuite’s User Satisfaction tracks user rating against IT goals and benchmarks user satisfaction as compared to other organizations.

Executive & Room Experience Tracking

PowerSuite’s Tracking Dashboard allows IT to track calls and conferences for a targeted set of users or rooms, usually executives or other VIPs, during a specified time. This allows for proactive troubleshooting to understand what is creating the poor call experience, and how best to address and resolve the issue. The dashboard also enables a direct drill-down into the PowerSuite Help Desk dashboard for further troubleshooting on all collaboration platforms.

Software & Services

Deliver a significant boost in ROI and end user satisfaction by optimizing your UC and collaboration cloud deployments.

Save hundreds of thousands of dollars by preempting phone system outages, identifying fraudulent usage of systems, and reducing errors.

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Your One Tool to Monitor, Analyze, and Secure Collaboration & Communications Environments

Learn how PowerSuite, our industry-leading solution can improve your workstream collaboration and unified communications performance. Request a personalized demo, tailored for you.   

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