User Experience

User Satisfaction Struggles
Technology changes are disruptive for end users, and the shift to new collaboration platforms is no exception. Surveys show that more than two thirds of companies rolling out new collaboration or communications platforms cite user satisfaction concerns as the most important factor preventing strong adoption.
Last Mile Quality of Experience
Disruption can lead to lack of confidence – or worse, non-usage – that can stop your collaboration transformation in its tracks. PowerSuite analyzes the communications experience of the end user from the users’ desktop backwards to the cloud, ensuring ‘final mile’ user satisfaction and ongoing system effectiveness.

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