“Building Block” Service Categories
Strategy and Design
- Business Case
- Architecture & Design
- Network Assessment Services
- Cloud Planning & Design
UC Strategy and Design
Getting started may seem like an uphill battle, but we’re here to help. Not only can we build the Business Case for your Skype for Business (SfB) or Microsoft Teams design, but we’ll also capture the technical details that define your Architecture and Design, including Cloud Planning and Design to build in the UCaaS nuances for either Teams or Skype for Business Online. We also offer Video RightTrack to help enterprises migrate and/or onboard Skype for Business video for use in hybrid or cloud environments. Most important of all, our Network Assessment Services ensure that your VoIP system is properly SDN-enabled and set-up for success on your corporate WAN and WiFi architecture. Our Strategy and Design Services arm you with a Skype for Business or Teams design and unified communications strategy that set you on the path to build your UC Implementation and Deployment plan.
Implementation and Deployment
- Infrastructure Build
- Skype for Business Online
- PBX/PSTN Migration
- Skype for Business Cloud
UC Implementation, Deployment and Integration
Once you’re ready to start deploying Skype for Business or Microsoft Teams, you’ll need to focus on Infrastructure Builds and Skype for Business PBX/PSTN Integration, which are no small undertaking. Our consulting services program manage the entire process and get down in the details to not only set up servers, but to build documentation and write the scripts needed for a productive UC implementation and deployment – set up for positive Skype for Business or Teams user experience satisfaction, and adoption. We also detail protocols, execute test plans, validate disaster recovery, deliver pilot deployments, and ensure your existing PBX/PSTN will integrate with SfB or Teams successfully. If your goals include a Teams or Skype for Business Online Migration, we can easily install user authentication and directory synchronization whether on-premise, in the cloud, or a hybrid. We also offer our Skype for Business Cloud PBX/CCE Pilot/Direct Routing Service to help you run and test small pilots for accelerating full-scale Teams or Skype for Business rollouts.
- User Adoption Strategy
- Exec/Admin Onboarding
- Training Communications
Skype for Business User Adoption
No doubt about it – negative user perception negatively impacts Skype for Business and Teams user adoption. We have a Skype for Business and Teams user experience solution set that addresses the most common roadblocks to Skype for Business and Teams user satisfaction. Our Hypercare services provide proactive user engagement and coaching during the initial stages of the voice transformation and Executive Onboarding targets high stakes audiences with the appropriate level of engagement required for success. We offer a complete set of Training and Communications content to help deployments succeed out of the gate. When combined with our User Adoption Strategy, which helps build the programmatic structure for a successful outcome, our attention to user satisfaction helps detect issues and propose resolutions based on user satisfaction scores while monitoring key performance data.
Analytics and Operations
- System Health Maintenance
- Operation & Site Readiness
- Capacity & Usage Analytics
- Custom Reporting
UC Analytics and Operations Management
While Strategy and Design are critical to “get it right” out the door, the real-time nature of ongoing Skype for Business and Teams operations places strict requirements on underlying UC management resources to ensure the overall health of the system. To help you better understand the types of issues you may encounter, our communication consulting services include several UC business analytics offerings to guide you in planning, testing, and monitoring your Skype for Business or Teams design. Our System Health Maintenance is an ongoing service that leverages our UC software to not only monitor your environment, but to also provide UC business analytics and reporting, specifically around warning situations and capacity trending. If you need help assessing your Operational Readiness, our UC consultants will work alongside your engineers to help manage user and system issues, build server maintenance procedures, help tune SCOM alerts, and plan disaster recovery procedures. For specific Capacity and Usage concerns, we offer a service that simulates concurrent calls over a specific period to validate your UC service. This is followed by a report that highlights UC design problem areas, solutions, and a readiness score. Lastly, our Skype for Business consulting offering includes Custom Reporting if you need views of the CDR, QoE or SDN data captured by SfB to help improve usage statistics, voice quality, or other areas to perfect your unified communications strategy.
UC Lifecycle 360 TM
We created this flexible, fully customizable service for organizations that need one or more dedicated unified communications consultants to deliver continual global operational excellence. Let our experts work across your organization to ensure IT staff and business decision makers have the right information and tools to keep moving forward as Skype for Business evolves and expands. We also offer cloud managed services for those who need 24×7 help maintaining SfB operations.
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UC RightTrack TM
No matter the level of Skype for Business expertise, sometimes it can still be difficult to plot the optimal course forward. Our unified communications consultants will assess your current situation and business goals and then apply industry and Unify Square best practices to develop a customized, ready-for-execution approach unique to your environment. In 30 days or less, we will kick-start your UC transformation and get you on track with the detailed Skype for Business solution that’s right for you.
Teams Transformation Services TM
As part of our Cloud Transformation Services our Microsoft Teams experts are your Teams “champions” who help you wade through the many nuances of on-boarding the newest app in the Office 365 portfolio. We provide guidance on everything from business case analysis to migration (including the details of migrating from Slack, SharePoint and/or Skype for Business) and on-boarding.
We’ll help you work through any provisioning tasks needed to move users (and their content) to the Teams platform. We will details solutions and recommendations for back-up, restore, governance/security. We will also outline best practices and recommendations for optimal Teams performance and usage. Finally, we’ll work with you on any training necessary to help users work efficiently within the Teams platform.
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Technology changes are disruptive for end users. Our Skype for Business and Teams consultants work with you to explore and implement options to get your SfB deployment accepted across the organization. Using our User Satisfaction solution to survey users, we help you understand the issues, make recommendations, and initiate the changes that enable your workforce. Our scientific, best practices approach educates your employees and delivers organizational communications and operational flows so your deployment becomes business as usual and you recognize cost savings early in your Skype for Business or Teams transformation.
In order to better optimize an existing Skype for Business (SfB) deployments or to help de-risk the roll-out and coexistence/hybrid deployment of Microsoft Teams, Unify Square offers a UC&C Health Check service. The Health Check has been designed to highlight any inefficiencies or issues in a deployment, as well as flagging any potential blockers to long term goals that may occur during upgrades or migrations.
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UC Network Assessment Service
As part of an overall cloud readiness assessment, this service conducts a WAN and WiFi network assessment for hybrid and cloud environments. In a new partnership with Kollective, this service also offers an add-on option for a Network Readiness test for Skype Meeting Broadcast media streaming.
From the UC Library
Read more about our Signature Services, designed to target common needs in Skype for Business design, user adoption, and user satisfaction.
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.