UC Provisioning with Skype for Business
The bigger your enterprise, the higher the likelihood of troublesome independent telephony silos. In the day-to-day Skype for Business world, this means widely varied methods for tracking and executing telephony-related requests, leading to increased TCO. It’s time to get standardized and streamlined and start cutting costs. Our PowerSuiteTM Skype for Business Provisioning solutions fully automate up to 95% of the managing, assigning, changing, and deleting of SfB phone numbers and endpoint devices. By enabling your IT team to apply enterprise-wide provisioning rules and exceptions, your help desk escalations decrease, your organization remains compliant, and you reap significant cost benefits on a global scale.
PowerSuite Provisioning Solutions
Phone Number Management
Is finally time to decrease the manual chaos and move beyond using spreadsheets to manage your UC DID’s, directories and extensions? Liberate your IT team with fully automated and greatly simplified provisioning. Maintaining Skype for Business enterprise-wide can skyrocket the volume of phone number tickets your IT team manages. With our Phone Number Management solution, you can resolve the day-to-day administrative tasks for hundreds of thousands of voice-enabled accounts from a single interface, while reducing the number of help desk escalations. The solution fully integrates with Active Directory allowing for easy on-boarding and off-boarding of users. Automating SfB provisioning eliminates almost all provisioning support tickets, saving your enterprise significant time and money.
Provisioning and Policy Compliance Management
Maintain a UC compliant workforce. Skype for Business does not include native capabilities to efficiently provision thousands of users and endpoint devices, along with their settings and associated global compliance policies. Our rules-based Provisioning and Policy Compliance Management solution allows IT to easily execute policy compliance globally, maintain audit logs for tracking and UC reporting, and automate end user rule exceptions. The result is dramatic risk reduction of manual errors and noncompliance fees and noticeable user satisfaction improvement.
Device Management - Firmware Updates and Configuration
Extending beyond the core PowerSuite user provisioning capabilities, the Device Management solution focuses on core capabilities to allow IT to apply PowerSuite’s single pane of glass concept to the management of Skype for Business certified IP Phones and UC endpoint devices across the entire device lifecycle. IT can install firmware updates remotely for multiple device types as well as configure and manage device settings. This solution currently focuses on Yealink and Polycom phones in addition to Jabra UC headset devices currently in preview. This will quickly expand to cover other IP Phones (e.g. Audiocodes) as well as additional UC headset devices from Plantronics.
Device Management -- Monitoring, Reporting & Troubleshooting
Building on the ‘base-level’ Device Management solution for Firmware updates and Configuration (available in the Standard PowerSuite package), this enhanced Device Management solution adds on monitoring, reporting and troubleshooting of the IP Phones and endpoint devices supported by PowerSuite. This Device Management solution consolidates all of the heterogeneous phones and headsets in an enterprise environment into a single pane of glass view for easier IT manipulation and quicker problem resolution.
From the UC Library
Learn more about our integrated Skype for Business operations solutions software suite.
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