Skype for Business and Teams Reporting
Skype for Business (SfB) & Teams reporting can sometimes be the less glamorous side of the Unified Communications (UC)cost equation. However, in order to correctly drive accountability and track ROI benefits, reporting is invaluable. Microsoft’s UC platform generates vast amounts of data, tracking details of calls, and conferences. Buried here is priceless information that can improve planning, speed transformation, and pinpoint areas ripe for improvement.
Our PowerSuiteTM Reporting solutions (hosted on Microsoft Azure) surface the right metrics at the right time, providing global visibility about the environment, and bench-marking within and across the enterprise, so that IT can best allocate responsibilities, resources, and personnel.
PowerSuite Reporting Solutions
Skype for Business and Teams is your strategic UC platform, but are you getting all the ROI benefits it offers? PowerSuite’s Executive Dashboard lets you track and accelerate the progress of active, enabled, and targeted usage for conferencing, and voice users, and also tracks the progress of voice transformed sites.
It’s an easy place to visualize the full adoption profile of your entire enterprise. The Dashboard even lets you track the legacy run-rate of the conferencing or PBX platform from which you’re migrating. You benefit from global filtering visibility (also available in the Usage and Adoption Dashboard) resulting in a service utilization index which measures what parts of the system are being used on a weekly or monthly basis.
Usage and Adoption Dashboard
You’ve made the investment in Skype for Microsoft’s Unified Communications platform, but you can’t stop there. In order to fully benefit, you need to measure active usage versus plan and see how usage is trending in your environment. Our Usage and Adoption Dashboard solution provides a unique and aggregated User Experience visual angle, including global filtering visibility.
It displays call counts, active users, user types (internal, external, or federated), modality usage (IM, audio, video, data sharing, app sharing), and client usage (desktop, Mac, iOS, Room Edition) across any deployment, whether it be on-prem, or in the cloud. IT can strategically use this data to correlate with overall platform roll-out goals as well as service availability issues.
Need a quick, flexible and easy way to visualize key data and patterns in your usage with respect to diagnostic information and metrics? The Call Explorer solution offers both a set of pre-packaged reports (devices, conferences, voice and video quality, call failures, sharing functionality and more) as well as an easy UI for creating customized queries, utilizing both unique PowerSuite,as well as standard MS datapoints.
This enables troubleshooting assistance, without having to write any complex code-based queries. Easily create a functional histogram of your SDN data by diving deep and searching your call records for new insights to drive increased SfB health.
Mapping usage-based allocation of call details back to the responsible business units and departments can be a core accounting requirement, especially in larger businesses. Our Billing Records solution is a foundational answer to simplify call accounting and cost allocation.
This starter solution for billing allows IT to easily monitor outbound calling and both inbound and outbound conferencing activity, identify which costs should be billed to which department or employee, and review details like call counts and duration’s.
In order to truly benefit from all the productivity enhancements provided by Microsoft’s UC platform an enterprise needs to have fully deployed all of the modalities (including voice) of this UC workload.
The Site Center solution extends and complements the Unify Square STA (Site Transformation Acceleratorᵀᴹ) Add-On Service by providing an IT-oriented set of views and telemetry which highlight site readiness, site verification and site transformation status metrics. Site Center allows IT to accurately project and track (on a global basis) the evolution and adoption across the entire enterprise.
From the UC Library
Learn more about our integrated Skype for Business operations solutions software suite.
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.