Skype for Business Reporting
Skype for Business reporting can sometimes be the less glamorous side of the UC cost equation. However, in order to correctly drive accountability and track ROI benefits, SfB reporting is invaluable. Skype for Business generates vast amounts of data, tracking details of calls, and conferences. Buried here is priceless information that can improve planning, speed transformation, and pinpoint areas ripe for improvement. Our PowerSuiteTM Reporting solutions (hosted on Microsoft Azure) surface the right SfB metrics at the right time, providing global visibility about the environment, and benchmarking within and across the enterprise, so that IT can best allocate responsibilities, resources, and personnel.
PowerSuite Reporting Solutions
Skype for Business is your strategic UC platform, but are you are you getting all the ROI benefits it offers? PowerSuite’s Executive Dashboard solution lets you track and accelerate the progress of active, enabled, and targeted SfB usage for conferencing, and voice users, and also tracks the progress of voice transformed sites. It’s an easy place to visualize the full adoption profile of your entire enterprise. The Dashboard even lets you track the legacy run-rate of the conferencing or PBX platform from which you’re migrating. You benefit from global filtering visibility (also available in the Usage and Adoption Dashboard) resulting in a service utilization index which measures what parts of the SfB system are being used on a weekly or monthly basis.
Usage and Adoption Dashboard
You’ve made the investment in Skype for Business, but you can’t stop there. In order to fully benefit, you need to measure active usage versus plan and see how SfB usage is trending in your environment. Our Usage and Adoption Dashboard solution provides a unique and aggregated Skype for Business User Experience visual angle (including global filtering visibility) on call counts, active users, user types (internal, external, or federated), SfB modality usage (IM, audio, video, data sharing, app sharing), and client usage (desktop, Mac, iOS, Room Edition) across any deployment, whether it be on-prem, or in the cloud. IT can strategically use this data to correlate with overall SfB roll-out goals as well as service availability issues.
Need a quick, flexible and easy way to visualize key data and patterns in your Skype for Business and Skype for Business Online usage with respect to diagnostic information and metrics? The Call Explorer solution offers both a set of pre-packaged reports (devices, conferences, voice and video quality, call failures, sharing functionality and more) as well as an easy UI for creating customized queries (utilizing both unique PowerSuite,as well as standard SfB datapoints) for troubleshooting assistance, without having to write any complex code-based queries. Easily create a functional histogram of your Skype for Business SDN data by diving deep and searching your call records for new insights to drive increased SfB health.
Mapping usage-based allocation of Skype for Business call details back to the responsible business units and departments can be a core accounting requirement, especially in larger businesses. Our Billing Records solution is a foundational SfB answer to simplify call accounting and cost allocation. This starter solution for SfB billing allows IT to easily monitor outbound calling and both inbound and outbound conferencing activity, identify which SfB costs should be billed to which department or employee, and review details like call counts and durations.
From the UC Library
Learn more about our integrated Skype for Business operations solutions software suite.
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.