Skype for Business Reporting
Skype for Business reporting can sometimes be the less glamorous side of the UC cost equation. However, in order to correctly drive accountability and track ROI benefits, SfB reporting is invaluable. Skype for Business generates vast amounts of data, tracking details of calls, and conferences. Buried here is priceless information that can improve planning, speed transformation, and pinpoint areas ripe for improvement. Our PowerSuiteTM Reporting solutions surface the right SfB metrics at the right time, providing global visibility about the environment, and benchmarking within and across the enterprise, so that IT can best allocate responsibilities, resources, and personnel.
PowerSuite Reporting Solutions
Need a quick, flexible and easy way to visualize key data and patterns in your Skype for Business and Skype for Business Online usage with respect to diagnostic information and metrics? The Call Explorer solution offers both a set of pre-packaged reports (on devices, conferences, voice and video quality, call failures, sharing functionality and more) as well as an easy UI for creating customized queries for troubleshooting assistance, without having to write any complex code-based queries. Dive deep into your Skype for Business SDN data and search your call records for new insights to drive increased SfB health.
Usage and Adoption Dashboard
You’ve made the investment in Skype for Business, but you can’t stop there. In order to fully benefit, you need to measure active usage versus plan and see how SfB usage is trending in your environment. Our Usage and Adoption Dashboard solution provides a unique and aggregated Skype for Business User Experience visual angle on call counts, active users, user types (internal, external, or federated), SfB modality usage (IM, audio, video, data sharing, app sharing), and client usage (desktop, Mac, iOS, Room Edition) across any deployment, whether it be on-prem, or in the cloud. IT can strategically use this data to correlate with overall SfB roll-out goals as well as service availability issues.
Troubleshooting a Skype for Business problem can be complicated. To simplify the puzzle consider our Operations Dashboard your next-gen troubleshooting prioritization guide. Rather than forcing the SfB engineer to wade through reams of reports and trouble tickets, this single dashboard analyzes all factors that could be affecting SfB media quality and leverages our patented UC-CoreTM algorithms to identify the top problem areas, from outdated WiFi drivers or client versions to incorrect protocol usage, to inconsistent wireless internal to server communications. The resulting telemetry and insights guide IT through the best way to keep your SfB system running strong and also provides a great tracking mechanism for migrations from Skype for Business to Skype for Business Online.
Mapping usage-based allocation of Skype for Business call details back to the responsible business units and departments can be a core accounting requirement, especially in larger businesses. Our Billing Records solution is a foundational SfB answer to simplify call accounting and cost allocation. This starter solution for SfB billing allows IT to easily monitor call activity, identify which SfB costs should be billed to which department or employee, and review details like call counts and durations.
From the UC Library
Learn more about our integrated Skype for Business operations solutions software suite.
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