One of the many core steps of a well thought through Skype for Business and/or new Teams deployment is the process of assessing and preparing a stable unified communications architecture.. This process includes assessing the current capabilities of an organization’s infrastructure and conducting global UC capacity planning.
While each business will have different needs for and expectations of its UC deployment, all UC system architectures share some fundamental elements.
The first element to consider when designing a UC architecture is the user interface. One purpose of implementing a unified communications system is to provide a seamless user experience, regardless of the communication method. In order to provide this consistency, a company must select the type of client to use and must determine whether or not an API layer is necessary to ensure a consistent look and feel across communication methods.
Another element to consider is the central data repository. UC applications should be synchronized with a master database—a central directory and presence engine—from which flow all user authorizations and permissions – for example, Skype for Business and/or Teams leverage Active Directory records. Communication engines are another critical element to include when designing a UC architecture. These engines are the mechanisms used to integrate the various UC applications. Similarly, business applications and business process management (BPM) engines must be built-in to the system; communication events must be able to operate with the business applications, and the applications and BPMs must be able to invoke the appropriate communication services.
By carefully designing the architecture, organizations provide a reliable communication system that supports productivity and a seamless user experience, making the UC system easy to use in its entirety. Finally, a well-designed and implemented UC architecture can reduce the total cost of ownership by reducing infrastructure, training, and staffing costs.
Crafting a well-defined UC solution takes time and resources. Unify Square recognizes that organizations may not have the skill sets or staff to fully assess and plan for such deployments and has created products and services to help the process. Our PowerSuiteTMsolutions are designed to assess the network for Skype for Business and/or Teams and to provide data that improves the UC architecture. Our Consulting Services provide access to UC experts to design the best design for an organization’s needs and our PowerAssuranceTM managed services outsource the management of UC to our experienced support team.