Cloud Managed Services
The cost of hiring, training, and retaining a full-time Skype for Business (SfB) and Teams staff can overwhelm your Unified Communications (UC) budget and derail your overall IT personnel allocation strategy. Yet a focused and experienced UC operations and support team is what it takes to effectively manage the multi-faceted ecosystem. If you’re like most enterprises, you simply don’t have the bandwidth and in-house expertise to manage a large-scale Microsoft UC deployment.
That’s why we created our unique UC cloud managed service. PowerSuite detects and validates an issue, then sends and automated alert to the PowerSuite service desk on your behalf. The alert is analyzed and the team takes action to notify your organization, while seeking a speedy resolution — typically all happening before you even know you have a problem.With the PowerSuiteTM Enterprise Pro or Premium edition packages IT automatically benefits from our unique UC operations management system with our UC-CoreTM technology that automates and extends our availability and performance SLAs. But with these packages, PowerSuite is more than just software…it’s Artificial Intelligence (AI) with the human element!
Service and 24×7 support and management extend beyond the walls of your data center. The around-the-clock access to our analysts, technicians and engineers (all SOF certified) truly set PowerSuite software-as-a-service apart from the competition.
In addition to the Cloud Managed Services, there are also a number of additional “Add-On Services” which further extend and enhance the PowerSuite offering and which offer additional IT and organizational benefits.
From the UC Library
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.
Learn about our Cloud Managed Services for Skype for Business and Teams