Workplace Analytics:
Quantifying the Collaboration Bet

Workplace Analytics Visibility
The “workspace” encapsulates how technology affects end-users and business processes, making it the most privileged viewpoint for IT. IT struggles to grow this space in the face of decreasing modes of visibility into the end-user computing landscape. Managing digital workplaces remains one of the most difficult IT tasks. Partly due to poor visibility into how IT resources and services are performing and being used.
Impact & Engagement Measurement:
Even when Workstream Collaboration solutions are in place, organizations still find themselves with collaboration challenges. IT needs to find connections between work patterns and indicators of team health, like engagement and connectivity.
Collaboration Overkill
: Employees who are continuously distracted by Workstream Collaboration apps can also pose a real security risk. When staff are dealing with sensitive information, even small lapses in attention can lead to that information being sent to the wrong person or an external party, potentially costing the entire business significant time and resources to prevent the leaked information from doing real harm.
AppStore Add-on Confusion
A lack of consolidation of apps and agreement about how they should be used to collaborate and communicate effectively leads to fragmentation and confusion. People work out their preferences and systems, but they don’t necessarily interoperate well with colleagues, and even when there is a plan, it might involve the use of multiple tools and platforms throughout the day to get the work done.
Collaboration Effectiveness Measurement
The quality of digital interactions between people, business processes, and technologies has a direct impact on workforce productivity. How can the IT team home in on the overlap to ensure that their environment is delivering a positive experience despite no longer directly managing business-critical technologies?

Are Organizations getting the ROI from their Workplace Investments?

Workplace Analytics enables businesses to use data from various cloud-based platforms to identify collaboration patterns that impact productivity and workforce effectiveness.  In theory, providing these analytics, organaztions can change business practices to improve employee experience and sharpen their focus on customers.  But are they getting the most from their investments?

Workplace Analytics

We have extended PowerSuite, our collaboration management suite to provide Workplace Analytics for the core Workstream Collaboration platforms. Microsoft Teams, Slack, and Workplace by Facebook. By focusing solely on these platforms and their various data sources, we provide IT visibility into their usage & adoption and that their users are using the correct collaboration tool for the right project.

Introducing PowerSuiteTM

PowerSuite software creates a unified set of dashboards to reveal actionable insights and help monitor, analyze, and manage your collaboration and communications platforms.

Collaboration Data Source Cornucopia

Data Inputs

PowerSuite successfully aggregates people, technology and process information from a wide variety of data sources to deliver the most comprehensive Workplace Analytics visibility on the market today.

By capturing details about usage trends & workforce performance to help improve decision-making for IT, identify communication & training opportunities, increase organizational efficiency, facilitate culture change, and extend the value and productivity of employees.

  • Microsoft Teams
  • Slack
  • Workplace
  • Zoom
  • Skype for Business
  • Microsoft Exchange
  • SharePoint Online
  • Azure AD

Workstream Collaboration

WSC data from Teams, Slack and FB

Unified Communications

UC data from Skype for Business, Microsoft Teams & Zoom

Exchange Online

Email and Calendar data from Exchange Online

SharePoint Online

Topline document & content data from SharePoint Online

Azure AD

Organizational structure and reporting relationship data

Say Goodbye to Collaboration Bottlenecks

Usage & Adoption

Impact & Engagement

Collaboration Effectiveness

How We’re Different with our Workplace Analytics Solutions

Collaboration Laser Focus

True to our mission, the PowerSuite Workplace Analytics zero in on ONLY collaboration or communications platforms, and their related data sources.

Groups and Above

One of the key Workplace Analytics values is ensuring that users aren’t distracted or confused by the tool and the rapid information flowing through it, however our solution targets IT and the workspace department heads

Extend Native Platforms

All Collaboration platforms have some level of built-in workplace analytics. PowerSuite embraces, extends, and simplifies the analytics by offering a single enhanced solution, which allows for execution across all platforms.

PowerSuite Workplace Analytics in Action

Active Usage Benchmarking

PowerSuite highlights and compares a small set of simple usage metrics (e.g. total active workspace, percentage of active users, etc.) on a per department, per geo or per company basis. The “usage” metric can then be compared either internally, or externally (anonymized) to other companies to gauge the penetration and success of the Workstream Collaboration deployment.  

Security Assessment Graph

A roll-up of the “riskiest” workspaces per Workstream Collaboration platform and per department assessed based on an algorithmic combination of sprawl, stale guests, number of owners/team, frequency of posting, amount of content in the workspace, etc.

Continuous User Segmentation

Categorizing users into observable groups/personas based on their workstyles and mobility needs, including:

  • Excluded:  Never logged in, no account, ignores invitation
  • Disengaged: Rarely logs on
  • Observer: Logs on regularly and reads, but rarely posts/replies
  • Participant: Logs on and regularly submits comments/replies
  • Contributor: Logs on and regularly submits comments/replies

Request a PowerSuite Demo

PowerSuite software creates a unified set of dashboards to reveal actionable insights and help monitor, analyze, and manage your collaboration and communications platforms.

With a single tool to better understand your Workplace Analytics across multiple platforms such as Microsoft Teams, Slack, Zoom, Skype for Businesss and Workplace by Facebook Powersuite provides a single pane of glass to really understand your ROI and effectiveness of these new tools.   

 

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