Measuring Workplace Analytics in the digital workplace remains one of the most difficult IT tasks. This challenge is exacerbated by the decreasing modes of IT visibility into the performance and usage of the end-user computing environment.
With the proliferation of Shadow IT, it’s more difficult than ever to gauge user productivity. Unsanctioned apps are a security risk, but how will eliminating them affect end-user efficiencies and satisfaction?
Too many collaboration platforms pose a real security risk. Overloaded end-users struggle to use the right app in the right situation. Lapses in attention lead to sensitive information leaking to the wrong platform, leading to external exposure.
Are end-users deriving maximum value from the multitude of third-party apps or are they struggling against a constant stream of app notifications? Measuring user activity and success with apps is essential to a healthy collaboration environment.
Even when workstream collaboration solutions are in place, organizations still find themselves with collaboration challenges. IT needs to find connections between work patterns and indicators of team health, like engagement and connectivity.
The quality of digital interactions (between departments and/or across geographies) has a direct impact on workforce productivity. IT now owns user success, not just technology deployment.
PowerSuite software creates a unified set of dashboards to surface actionable insights and help to monitor, analyze, and manage a myriad of different collaboration and communications platforms. Providing support for Microsoft Teams, Zoom, Skype for Business and Office 365, PowerSuite focuses on optimizing performance health and user effectiveness.
PowerSuite provides Workplace Analytics for the core workstream collaboration platforms like Microsoft Teams. By focusing solely on these platforms and their various data sources, we provide IT visibility into organizational usage & adoption – the checks and balances that employees are using the correct collaboration tool for the right project.
Workstream collaboration is positioned as an open model, aligned with the communication patterns of the younger digital generation. Workplace Analytics data highlights how users are empowered to dynamically create teams & channels, invite others as members, and collaborate on ideas together. While this model may appeal to digital information workers, it simultaneously creates Collaboration Security blind spots and governance challenges for IT teams. Learn more about how PowerSuite helps information security teams manage and mitigate collaboration security risks.
PowerSuite aggregates people, technology and process information from a wide variety of data sources to deliver the industry’s most comprehensive Workplace Analytics.
By capturing details about usage trends & workforce performance, PowerSuite improves decision-making for IT. Identify communication & training opportunities, increase organizational efficiency, facilitate culture change, and extend the value and productivity of employees.
PowerSuite creates a framework for adoption interventions by monitoring the continuum of collaboration success in the digital workplace that flows from usage & adoption, through impact & engagement and finally to collaboration effectiveness.
PowerSuite removes complexity from collaboration platforms, allowing users to focus on their work. Better focus means greater productivity and all-around efficiency for workgroups and departments.
The PowerSuite formula for using AI to surface actionable insights empowers IT with the Workplace Analytics needed to create business value, mitigate security risk, and enhance employee productivity.
True to our mission, PowerSuite Workplace Analytics zero in on ONLY collaboration and communications platforms, and related data sources.
PowerSuite targets department heads (in addition to IT) to democratize Workplace Analytics insights and utility.
PowerSuite embraces, extends, and simplifies platform administration by offering a single enhanced solution, which allows for analytics visibility across all platforms.
Active Usage Benchmarking. Highlights and compares a set of simple usage metrics (e.g. total active workspace, percentage of active users, etc.) on a per department, per geo, or per company basis. These active usage metrics can be compared either internally, or externally (anonymized) to other companies to gauge the penetration and success of the WSC deployment.
Security Assessment Graph. A roll-up of the riskiest workspaces per WSC platform and per department based on an algorithmic combination of sprawl, stale guests, number of owners/team, frequency of posting, amount of content in the workspace, etc.
Continuous User Segmentation. Categorizing users into observable groups/personas based on their workstyles and mobility needs, for example:
Excluded: Never logged in, no account, ignores invitation
Disengaged: Rarely logs on
Watcher: Logs on regularly and reads, but rarely posts/replies
Participant: Logs on and regularly submits comments/replies
Contributor: Logs on and regularly submits original posts and also comments/replies
2020 Predictions for Workstream Collaboration and Unified Communications As 2019 comes to an end, it’s a good time to look ahead to prepare for what the next 12 months will
Tips for Managing Multiple Collaboration Platforms Watch this video on YouTube
Do You Have a Collaboration Problem? Workstream collaboration platforms like Slack, Microsoft Teams, Cisco Webex Teams, and Workplace from Facebook have taken the working world by storm. Characterized by persistent