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Teamwork and Collaboration: Rise of Millennials and End User vs IT Discord

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Collaboration App Usage Patterns Highlight Friction Between Different Generational Users and IT

The market for workstream collaboration (WSC) and unified communications (UC) applications is large and growing: IDC estimates that the market will be $3.2 billion annually by 2021. Consequently, as the market continues to grow and evolve, the discord between IT and end-users is magnified.

To complicate matters further, the workplace is changing. As more and more Millennials enter the workforce, the way end users go about their daily jobs is changing. In this report conducted in partnership with Osterman Research on teamwork and collaboration in the workplace, a number of unique transformational aspects of the current workstream collaboration and unified communications evolution are evaluated.

Two large surveys about workstream collaboration and unified communications application usage in the digital workplace were conducted with two goals in mind:

  • To understand how end-users are employing applications like Microsoft Teams, Slack, Zoom, and Workplace, and the benefits that each generation realizes from their use
  • To better appreciate how IT teams are managing the same set of applications.

Discover our 11 key takeaways on teamwork and collaboration in the digital workplace, including:

  • Top collaboration and communication apps vary between IT and end-users
  • Multiplatform environments are embraced by Millennials (85 percent of end-users report using multiple collaboration app platforms)
  • Millennials are going rogue when it comes to alerting IT about their teamwork and collaboration app usage. Whether it has to do with workstream collaboration or unified communications app usage, Millennials are much more likely to use unapproved apps than older generations.
  • IT continues to breathe life into email due to lacking management and oversight of the many workstream collaboration and unified communications applications in use, as well as missing the big picture when it comes to understanding the cost of email

Download this whitepaper to read the 11 key takeaways.

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