Cloud Phone System Administration

Unify Square’s full set of Cloud Phone System (Microsoft Teams and/or Zoom) targeted software and services offerings provide the on-ramp, as well as the ongoing 24×7 hand-holding, to ensure UCaaS calling success for your enterprise.

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Cloud Phone Management Challenges

How do you figure out if (or when) to standardize on a full Zoom (or Teams) platform versus creating a hybrid solution between Teams and Zoom?

Your deployment reports “healthy” within the native Admin console, but your users are still complaining about video and/or voice issues.

Zoom (or Teams) just works …. until it doesn’t, as your deployment grows in size. Discovering the root cause of calls (or conferences) across a mountain of data is difficult. Where do you focus first?

How do you set-up and configure your SBC’s (using Premise Peering or Direct Routing) to best leverage existing PSTN trunks and/or to align with new carrier options?

Start Your Cloud Phone Journey Now

A customized consulting engagement to help guide you through your UC transformation decisions, architecting and deployment.

Bespoke monitoring and troubleshooting software to take your organization above and beyond the native admin experience.

24×7 Cloud Phone hand-holding with our cloud managed service. Our experts can detect and solve a problem before your end-user has a chance to notice those issues. 

The Zoom Phone vs Teams Phone Choice

A decision to standardize on either Teams Phone or Zoom Phone as your next-gen UCaaS phone system requires careful analysis and consideration. Unify Square has been advising organizations for over a year on the various bundling, cost, security, and other issues which must be looked at before a final choice can be made.

Cloud Phone System Management Tool

When it comes to every day troubleshooting of Phone System issues, where do you start? The PowerSuite Insights Center leverages advanced machine learning to expose the highest impact problems with actionable guidance on how to solve them. If there’s a suspect subnet, you’ll know. You no longer have to wade through oceans of data to identify problems: PowerSuite will show you these issues before your users start complaining.  Request a Demo!

  • Cloud Phone Help Desk
  • Cloud Phone Problem Management
  • Executive Support for Cloud Phone
  • Cloud Phone Usage and Adoption

Reduce Phone System troubleshooting time and improve end-user satisfaction by providing actionable and prescriptive guidance regarding various usage and adoption issues.

PowerSuite discovers and prioritizes all issues affecting Cloud Phone systems. Using advanced Anomaly Detection PowerSuite detects and solve problems before end-users notice issues.  This intuitive system allows IT to assign and track remediation efforts.

PowerSuite tracks the experience of executives or other VIPs in a centralized dashboard. Intelligent reporting determines who on the call is creating the poor experience, and how best to address and resolve the issue.

PowerSuite provides detailed analytics for Cloud Phone. Track trends in usage over easily selectable time windows and determine the impact of adoption interventions.

Zoom Phone System

Make the Jump from the Native Admin Console​

Join other F500 enterprises who have ditched their native UC management experience in favor of PowerSuite.

Cloud Phone Admin Experience PowerSuite

Actionability

Data displayed without reference points highlights and prioritize problems AND follows through with the remediation process
Some data displayed without reference points; partial issue highlights and remediation assistance

Breadth

Binary view choice for either conferencing or phone
Reports across calls & conferences, as well as across other UC platforms

Flexibility

One size fits all
Filters by geography, by department, by wired vs wireless, by internal vs external, etc. to dig deeper to the root cause of an issue.

End User Focus

Focus is more on the call vs the user
Troubleshoots the end-to-end call related to the experience of the user.
Applicable platforms:

Cloud Phone Jumpstart

When making the move to a new Unified Communications as a Service (UCaaS) platform it can often be helpful to get a little ‘jumpstart.’ 

Jumpstart, one of our cloud consulting services assists organizations with a quick set-up and mini-pilot to begin testing and evaluating your Zoom or Microsoft Teams platform of choice. This service provides: 

  • A carrier-hosted virtual SBC implementation of either Direct Routing (Microsoft Teams) or Premise-Peering (Zoom)
  • Up to 50 users with DIDs/phone numbers
  • DID porting plan/strategy
  • Standard design documentation
  • Standard migration FAQs

Learn how PowerSuite, our industry-leading solution, can improve your Zoom Phone System experiences for your users and execs alike. Request a personalized demo, tailored just for you.

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