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PowerSuite^™
Cloud Managed Services

PowerSuite Cloud-Managed Services excels at offering IT cost-saving and expert service and support for UC, Collaboration and Microsoft 365 platforms. Our software-assisted managed services help IT to offer business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, calls and collaborative experiences.

Platforms Supported:

Software-Driven

The powerful advantage of leveraging our PowerSuite operations software running as the backbone of this service allows our team to easily automate and scale your collaboration or communications platform.

Operations Engineer Experts

Our certified and experienced experts deliver rapid resolution and root cause analysis based on PowerSuite diagnostics and troubleshooting.

Full Service Operations Dirty Work

PowerSuite Managed Services provides 24×7 patching, configuration management, monitoring, and diagnostics from our global Operations Centers.

Full Lifecycle Satisfaction

PowerSuite Cloud-Managed Services is backed by a solid Service Level Agreement (SLA), which dramatically reduces downtime and lets you maintain expected dial-tone and collaboration service and security levels.

Microsoft 365 Cloud Managed Services

In addition to our core multi-platform CMS solutions, we also offer a specific service for Microsoft 365. Our Microsoft certified operations engineers can help manage and troubleshoot multiple applications and services within the Microsoft stack.

24x7 Collaboration and Communications Hand-Holding

PowerSuite™ combines software, certified operations engineers, and processes to create the industry’s leading managed service for collaboration and communications platforms. PowerSuite Cloud-Managed Services features multiple global operations centers, 24×7 operations engineer coverage, and, most of all, the choice of multiple platforms for support.

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Watch our Latest Demo Video

If you are not quite ready to commit to your own demo feel free to watch this short overview video of PowerSuite, our management tool for Microsoft Teams, Zoom, Skype for Business, and Microsoft 365.

24x7 Security & Governance Lifecycle Support

PowerSuite software provides a complete toolset for both Security Analytics and Policy Management & Enforcement. However, if your business requires more advanced governance “analyst” support to monitor & manage complex policies, our team can step right in.

Cloud Managed Services for Collaboration Security will provide:

Guest access insights and other security analytics reporting

New policy creation and assignment, including time-boxed policy assignment

Policy status monitoring, change management, and compliance reporting

Policy enforcement to help de-risk data exposure

Customer Value-Add Scenarios

Hybrid
Explosion

One of our large global consumer packaged goods customers needed assistance working through an “explosion” of WFH scenarios, coupled with an on-prem to cloud UC transformation. PowerSuite Services delivered with high quality audio and video conferences and high user satisfaction scores.

Full Ecosystem Management

One of our large global energy customers required services not just for their UC platform, but also to program manage a consolidated set of multiple services for room systems, contact centers, hardware and infrastructure. The PowerSuite Services management system cleanly merged and administered all services.

Governance
Simplification

One of our large APAC customers needed assistance with the complexities of administering a secure collaborative environment for Microsoft Teams and adjacent Office365 applications. PowerSuite Services provided 24×7 consultative governance and enforcement.

PowerSuite Managed Services Add-On's

In addition to the core PowerSuite Cloud Managed Services offering which is available as part of the PowerSuite Premium subscription, the following service extension options are also available to further enhance the coverage of your Microsoft Teams, Zoom or Microsoft 365 environment.

Direct Routing (Teams) / Premise Peering (Zoom) Monitoring

This optional PowerSuite CMS Add-On covers the monitoring and management of Microsoft Teams and/or Zoom in conjunction with some form of vSBC configuration. The service enables an enterprise-grade PSTN direct calling solution using either Direct Routing (Microsoft Teams) or Premise-Peering (previously also referred to as Bring Your Own Carrier) from Zoom. This service includes monitoring, incident remediation and operations management services.

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SBC/SBA or Gateway Management

This optional Add-On service extends the PowerSuite managed services envelope to include the monitoring, provisioning, maintenance, and management of the complete extended communications ecosystem with our team of SBC vendor certified associates. Additional enterprise hardware can benefit from the same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud-Managed Services.

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Custom Reporting

PowerSuite ships with multiple built-in reports and dashboards representing over a decade’s worth of best practice visualization. Nevertheless, we recognize that some customers still have a requirement for additional unique views of their data. PowerSuite Custom Reporting services and consulting is an optional Add-On that helps you design and build that perfect set of custom reports.

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eBonding

This optional Add-On service electronically bonds your Information Technology System Management (ITSM) tool with the custom, Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite Cloud-Managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems.

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White Glove Services

PowerSuite White Glove Services™ are included in PowerSuite Premium Edition, but can be added to other PowerSuite packages. These revolve around recurring check-in sessions led by Unify Square collaboration and communications experts who have analyzed your PowerSuite telemetry. Our experts then provide customized, data-driven service improvement recommendations.

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Collaboration Security and Governance

This optional Add-On service provides advanced governance “analyst” support to monitor security insights, policy compliance and analytics. The service also assists with policy creation, change management and enforcement. This service targets Microsoft Teams, but also applies to other Office365 adjacencies such as SharePoint, OneDrive and Azure Active Directory.

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How it Works

Service Desk Trigger

Customer support or service desk generates an Incident Management ticket, which is augmented by related PowerSuite anomaly detection feeds.

PowerSuite Alerts

PowerSuite software proactively generates key insights and alerts to be actioned, which feed into the Problem Management Process.

Analysis

PowerSuite Cloud Managed Services personnel working 24×7 in the Asian or European NOCs utilize PowerSuite to optimize and expedite their analysis, troubleshooting, and root cause analysis process.

Remediation

Incident management issues are resolved as per SLA; problem management issues maintain performance as per XLA ranges, leading to user satisfaction increases.

One Tool to Manage Them All

The unique PowerSuite technology provides an expansive single pane view, spanning over multiple different application platforms from four different industry-leading software vendors. View all platforms.

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Your One Tool to Monitor, Analyze, and Secure Collaboration & Communications Environments

Learn how PowerSuite, our industry-leading solution can improve your workstream collaboration and unified communications performance. Request a personalized demo, tailored for you.

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