PowerSuite™ combines software, certified operations engineers, and processes to create the industry’s leading managed service for collaboration and communications platforms. PowerSuite Cloud-Managed Services exists to assist IT in offering business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, and calls.
PowerSuite Cloud Managed Services is your collaboration and communications management assistant: it delivers reliable user experiences, eliminates user complaints, and ensures end-to-end quality and reliability
PowerSuite Cloud-Managed Services features multiple global operations centers, 24×7 operations engineer coverage, and, most of all, the choice of six different platforms for support. Allow us to provide turnkey operations for Microsoft Teams, Slack, Zoom, Skype for Business, Workplace by Facebook, or even the broad and complex surface area of Office365, especially targeting Exchange, SharePoint, and OneDrive workloads.
This add-on service extends the PowerSuite managed services envelope to provide 24×7 service health, problem management (including on-site break-fix services), reporting and troubleshooting for room systems for Microsoft Teams Room (MTR) systems, Skype Room Systems (SRS) and Zoom Room unified communications platforms.
This add-on service pushes out the PowerSuite managed services envelope to allow for the provisioning, maintenance, and management of the complete extended communications ecosystem. Additional enterprise hardware can benefit from the same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud-Managed Services.
This PowerSuite CMS Add-On covers the monitoring and management of Microsoft Teams Direct Routing systems for businesses using a PSTN direct calling solution enabled by Office 365 and Microsoft Teams. This service will employ the same monitoring, reporting, incident remediation, health and operations management services as with the core PowerSuite CMS.
PowerSuite White Glove Services™ are included in PowerSuite Premium Edition, but can be added to other PowerSuite packages. These revolve around recurring check-in sessions led by Unify Square collaboration and communications experts who have analyzed your PowerSuite telemetry. Our experts then provide customized, data-driven service improvement recommendations.
This service electronically bonds your Information Technology System Management (ITSM) tool with the custom, Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite Cloud-Managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems.
PowerSuite ships with reports and dashboards representing over a decade’s worth of best practice visualization. We recognize that there can be a need for a single, unique view of the data. PowerSuite Custom Reporting services and consulting help you build that perfect report.
The unique PowerSuite technology provides an expansive single pane view, spanning over six different application platforms from four different industry-leading software vendors.
Learn how PowerSuite, our industry-leading solution can improve your workstream collaboration and unified communications performance. Request a personalized demo, tailored for you.