Cloud Managed Services

The powerful advantage of leveraging our PowerSuite operations software running as the backbone of this service allows our team to easily automate and scale your collaboration or communications platform.
Operations Engineer Experts
Our certified and experienced experts deliver rapid resolution and root cause analysis based on PowerSuite diagnostics and troubleshooting.
Full Service Operations Dirty Work
PowerSuite Managed Services provides 24×7 patching, configuration management, monitoring, and diagnostics from our global Network Operations Centers.
Full Lifecycle Satisfaction
PowerSuite Cloud-Managed Services is backed by a solid eXperience Level Agreement (XLA), which dramatically reduces downtime and lets you maintain expected dial-tone and collaboration service and security levels.

24x7 Collaboration and Communications Hand-Holding

PowerSuite™ combines software, certified operations engineers, and processes to create the industry’s leading managed service for collaboration and communications platforms. PowerSuite Cloud-Managed Services exists to assist IT in offering business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, and calls.

PowerSuite Cloud Managed Services is your collaboration and communications management assistant: it delivers reliable user experiences, eliminates user complaints, and ensures end-to-end quality and reliability 

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How it Works

Office 365 and Friends Operations

PowerSuite Cloud-Managed Services features multiple global operations centers, 24×7 operations engineer coverage, and, most of all, the choice of six different platforms for support.  Allow us to provide turnkey operations for Microsoft Teams, Slack, Zoom, Skype for Business, Workplace by Facebook, or even the broad and complex surface area of Office365, especially targeting Exchange, SharePoint, and OneDrive workloads.

PowerSuite Cloud Managed Services Extras

This add-on service extends the PowerSuite managed services envelope to provide 24×7 service health, problem management (including on-site break-fix services), reporting and troubleshooting for room systems for Microsoft Teams Room (MTR) systems, Skype Room Systems (SRS) and Zoom Room unified communications platforms.

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This add-on service pushes out the PowerSuite managed services envelope to allow for the provisioning, maintenance, and management of the complete extended communications ecosystem. Additional enterprise hardware can benefit from the same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud-Managed Services.

This PowerSuite CMS Add-On covers the monitoring and management of Microsoft Teams Direct Routing systems for businesses using a PSTN direct calling solution enabled by Office 365 and Microsoft Teams. This service will employ the same monitoring, reporting, incident remediation, health and operations management services as with the core PowerSuite CMS.

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PowerSuite White Glove Services™ are included in PowerSuite Premium Edition, but can be added to other PowerSuite packages. These revolve around recurring check-in sessions led by Unify Square collaboration and communications experts who have analyzed your PowerSuite telemetry. Our experts then provide customized, data-driven service improvement recommendations.

This service electronically bonds your Information Technology System Management (ITSM) tool with the custom, Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite Cloud-Managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems.

PowerSuite ships with reports and dashboards representing over a decade’s worth of best practice visualization. We recognize that there can be a need for a single, unique view of the data.  PowerSuite Custom Reporting services and consulting help you build that perfect report.

One Tool to View Them All

The unique PowerSuite technology provides an expansive single pane view, spanning over six different application platforms from four different industry-leading software vendors.

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Your One Tool to Monitor, Analyze, and Secure Collaboration & Communications Environments

Learn how PowerSuite, our industry-leading solution can improve your workstream collaboration and unified communications performance. Request a personalized demo, tailored for you.   

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