High-quality video conferencing experiences are increasingly important for end-user productivity. With more users turning on video, IT must ensure company networks can handle the load. Just as importantly, meeting rooms must support video conferencing, as collaboration between in-office and remote users is the new normal.
Gartner defines video conferencing as communication by individuals or groups using systems that support image, voice and data transfer over digital networks or telephone circuits. Recently, several video conferencing platforms have grown in popularity for work. Top platforms include Microsoft Teams, Zoom, and Skype for Business.
By 2024, remote work and changing workforce demographics will impact enterprise meetings. Only 25% will take place in person, down from 60% today.
The growing popularity of Zoom, Microsoft Teams and video conferencing in general is driving increased usage of room systems in organizations. These room systems exponentially increase support needs and associated costs.
How do you know which platform is right for you? There is far too much information out there for you to do ALL the research. As independent experts, we developed a guide focusing on key factors to help you decide on the best choice for your organization.
According to a recent study conducted by Nemertes Research, a whopping 90.6% of companies have employees working fully remote because of the pandemic – an increase from 63.2% pre-COVID-19. Almost overnight, companies had to send hundreds, thousands, or tens of thousands of employees to home offices.
of employees working from home full-time
of employees working from home part-time.
Better employee quality of life (59%)
Better environmental impact (42.7%)
Reduced employee turnovers rates (32.8%)
More productive employees (28%)
Cost savings (24.9%)
Beginning in early-March, the world experienced an unprecedented shift to working from home. This resulted in two significant transformations. First, organizations suddenly found themselves with the need to deploy video conferencing on a massive scale. Second, the threat of video conferencing security dangers quickly became a top issue in the UC world.
A recent survey found that 85% of companies believe embracing the public cloud is critical to fuel innovation. But only 40% of those who have already adopted public cloud have a cloud security management approach in place.
Most end users were unaware of vital security settings of video conferencing platforms. For the few who did know about them, they assumed that someone else was managing security on the back end.
With an expected 40% of businesses maintaining a remote structure post COVID-19, security is a higher priority as we transition back to a semblance of normality. The key elements of security for video conferencing monitoring can be broken down into three areas:
The difference between a “Zoom-Bomb” or an exposed chat thread and a secure meeting, is as simple as checking a few boxes in the settings.
Data transmission is the most vulnerable area of security. In the wrong hands, the video conference stream can turn into a private surveillance camera.
Information from these virtual meetings could be sensitive, so data storage needs to be secure and separate from all other networks.
Recently, Microsoft Teams had a security flaw that would allow a ‘malicious GIF’ to steal user data across an entire company. Additionally, some customers are still looking for Teams to implement some advanced security features previously valued in Skype for Business.
Both IT and end users need to keep a core list of video conferencing security best practices in mind. This renewed and hyper-vigilant form of digital workplace dexterity is essential.
Protect & Verify
Don't Share Personal IDs
Authenticate & Track Users
Control Screen Sharing
Disable Join Before Host
Use Waiting Rooms
Avoid File Sharing
Double Check Confidentiality
What is shadow IT? To complete their work, end users download video conferencing applications without considering security gaps. Gartner estimates that 1/3 of cyber-attacks in 2020 will center around Shadow IT, especially with remote workplaces.
Our free PowerSuite Shadow IT Scout monitoring software reveals security blind spots by surfacing usage of unsanctioned Unified Communications and Collaboration platforms. Identify account owners and individual users engaging on these platforms.
Take back control of your video conferencing UC environment with the free PowerSuite Shadow IT Scout. Learn More here.
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Use the power of crowdsourced cloud intelligence to compare anonymized WSC and UC performance KPIs across multiple sites and between different users and virtual meeting platforms.
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Identify and track a customized and targeted set of Execs, VIPs or even conference rooms so that IT can stay ahead of any potential problems.
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Video conferencing platforms have increased expectations for productivity gains and always-on reliability. Especially with so many companies new WFH policies, IT teams are now responsible for planning, deploying, and maintaining a multifaceted stack of unified communications and workstream collaboration platforms. Our unified communications experts have been busy honing their skills to cover the video conferencing solutions arena so that you don’t have to. Take a look at our Signature Consulting Services Datasheet to see how we can help your virtual meeting platforms be successful and secure. Learn More Here.
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