Collaboration and communications deployments are a complex mix of hardware, software, and third party services working in concert all day, every day. Issues will inevitably arise, and when they do, IT needs to respond with lightning speed to prevent downtime and maintain system health.
A robust management tool must provide predictive insights on performance issues before they disrupt your users’ experience, thus achieving business goals and protecting brand loyalty.
Check out our Monitoring solutions:
Native SaaS platform tools will often report as “healthy,” yet undetected issues can blindside you. PowerSuiteTM Availability Monitoring uses a synthetic transaction system that mimics typical end user call behaviors around the clock and around the world. Our patented technology uses proven heuristics to give you concrete steps to proactively resolve issues. PowerSuite empowers you to troubleshoot voice quality as well as network performance, shorten resolution time, and deliver a world-class UC experience. Troubleshooting is faster and simpler, as remote probes do not need to be set up.
User Behavior & Compliance
Beyond monitoring for collaboration and communications platform system availability, there is also exists demand for real-time telemetry on users and compliance risk exposure. The PowerSuite monitoring functionality will also extend to include 24x7 oversight of various User Behavior scenarios. Additionally, and most importantly, PowerSuite monitoring will also highlight corporate risk exposure based on various Compliance scenarios related to enterprise collaboration security. [These solutions are coming soon].