Cloud Managed Services for Microsoft Teams and Skype for Business

Hand off your UCC operations to the experts

Discover the benefits of 24x7 supports to optimize the Microsoft UC Platform

Trusted by industry leaders globally

"Unify Square has set the bar for UC cloud managed services at Nestle."

Cloud Managed Services

The cost of hiring, training, and retaining a full-time Microsoft Teams & Skype for Business staff can overwhelm your Unified Communications & Collaboration (UCC) budget and derail your overall IT personnel allocation strategy. A focused and experienced UCC operations and support team is what it takes to effectively manage the multi-faceted ecosystem.

That’s why we created our unique UCC cloud managed service. PowerSuite detects and validates an issue, then sends and automated alert to the PowerSuite service desk on your behalf. The alert is analyzed and the team takes action to notify your organization, while seeking a speedy resolution — typically all happening before you even know you have a problem.


Entrust your UC Health to the Unify Square Cloud

The monitoring and management technology offered by PowerSuite combined with the collective experience and knowledge of
some of the global industry’s elite experts creates an unbeatable managed cloud service.

User Productivity

Health & Stability Insurance

Instantly identify and respond to issues impacting end users to maintain expected dial-tone service levels.

Cost Reductions

Decrease TCO and increase operating expense predictability with fewer issues escalated to the CIO level. 

IT Assistance & Empowerment

Proactive Management
Provides ‘keep current’ platform maintenance 24x7x365 including patching, configuration management, and more. Migration Management with MACD, provisioning and customer configurations and templates. You will always be up to date on any patches.

Alerting & Rapid Response
Provides real-time monitoring of hundreds of sites for specific KPIs in real time allowing IT  to visualize the data in seconds. PowerSuite detects and validates an issue, then sends alerts to the PowerSuite Service Desk to take action.

Multi-vendor Management & Escalation
Solves issues across vendors, includes PBX co-existence planning and management, infrastructure support, end user (Tier 2) support, provisioning and architecture & operations planning. In addition we will handle third party escalations as needed until the job is done.

User Satisfaction Monitoring
Sends a recurring end user satisfaction survey to gain insights that help anticipate near-term adoption and utilization roadblocks

PowerSuite Cloud Managed Services NOC and Service Desk are staffed by some of the global industry’s elite. • “Self-learning:” IT benefits from the collective experience and knowledge we obtain through deploying, supporting and managing other Teams and SfB systems

Backed by a Solid SLA
Dramatically reduces downtime by giving IT 100% transparency and visibility into daily operations and system performance with the same PowerSuite dashboards used by our Service Delivery engineers. Includes commitment on Voice Quality and Service Availability anywhere and anytime, also for off-net calls and meetings.


Why Unify Square

Unify Square is uniquely positioned to set you up for Microsoft Teams and Skype for Business success. Our award-winning PowerSuite offering is a unified communications & collaboration (UCC) software and services package with a decade’s worth of proven success. PowerSuite will optimize the Microsoft Intelligent Communications platform, improve service availability and call quality, boost end-user satisfaction and ROI, and make all your UCC transformation dreams come true.

Whether you’re already up and running or just getting started, our blend of software, consulting, and cloud managed services will deliver an optimal Microsoft UCC environment --- either improving legacy Skype for Business performance or upgrading to Microsoft Teams.

Extend the value of your employees, increase efficiency, and culture change with a smooth transition to Teams when its time.

Gain competitive advantage by enabling your IT team to focus on more forward-looking strategy and operations areas.

Microsoft Teams & Skype Cloud Managed Services

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